Shipping policy
At Nuwellus, we are committed to delivering your orders quickly, securely, and with care to provide you with an exceptional shopping experience. Below you will find all the details regarding our shipping process.
Currency Notice
All prices, transactions, and shipping details displayed on nuwellus.com are listed and processed in British Pounds Sterling (£).
Shipping Fees
▹ Free standard shipping is available on all orders within the United Kingdom
▹ No minimum spend required
▹ No hidden fees
▹ Reliable and dependable delivery
Processing & Delivery Time
▹ Order Cut-off Time: 7:00 PM GMT (London)
▹ Fulfilment Days: Orders are processed and dispatched Monday to Friday only
▹ Handling Time: Minimum 1 business day, maximum 2 business days (Monday to Friday)
▹ Transit Time: Minimum 3 business days, maximum 7 business days (Monday to Friday)
▹ Total Delivery Time: Most UK orders arrive within 4–9 working days from order confirmation
▹ Weekend & Public Holiday Orders: Orders placed on weekends or UK public holidays will be processed on the next business day
Delivery times may be slightly extended during peak periods such as holidays, promotions, or sales events.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can monitor your delivery in real time.
Address Modification
▹ If you need to change your delivery address, please contact us at help@nuwellus.com as soon as possible before your order has been shipped
▹ Once an order has been dispatched, delivery address changes are no longer possible
Delivery Restrictions
▹ We currently deliver exclusively within the United Kingdom
▹ We do not ship to international addresses
▹ PO Boxes and BFPO addresses are not supported at this time
Contact Information
For any questions regarding refunds, returns, or exchanges, please contact us:
▹ Email: help@nuwellus.com
▹ Phone: +44 808 160 9559
▹ Address: 225 Green Street, London, E7 8LL, United Kingdom
Support Hours (GMT – London):
▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday and Sunday: 10:00am – 2:00pm
We aim to respond to all enquiries within 24 hours.
For more support, please visit our Contact Us page.