Payment Policy

This Payment Policy explains how Nuwellus (“we”, “our”, or “us”) manages payments, payment information, and related processes for orders placed through our online store. By completing a purchase, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following payment options:

▹ Major credit and debit cards, including Visa, MasterCard, and American Express

All transactions for orders within the United Kingdom are processed in British Pounds Sterling (£).

Payment Information

Accuracy and Responsibility

When placing an order, you agree to provide complete, accurate, and up-to-date payment and contact information, including:

▹ Email address
▹ Billing address
▹ Payment details

Please ensure your information remains current to avoid processing delays, payment issues, or delivery problems.

Pricing & Promotions

Pricing Policy

▹ All prices displayed on nuwellus.com are listed in GBP (£)
▹ We reserve the right to change prices, discontinue products, or adjust availability at any time without prior notice

Promotional Codes

▹ Promotional or discount codes must be entered at checkout
▹ Promo codes cannot be applied after an order has been placed
▹ Promo codes cannot be combined unless explicitly stated

Order Confirmation & Receipts

Order Confirmation

Once your order is successfully placed, you will receive an email confirmation summarising:

▹ Items purchased
▹ Selected shipping method
▹ Payment and contact details

This email serves as your purchase receipt.

Invoice

A detailed invoice may be included in your shipping confirmation email or inside your package and will display:

▹ Itemised charges
▹ Any discounts applied
▹ Applicable shipping fees, if any

Payment Processing

Authorisation

By submitting your payment details, you authorise Nuwellus to charge the total order amount to your selected payment method. All payments are subject to security checks and fraud prevention procedures.

Payment Failure

If a payment is declined or fails:

▹ You will be notified via email
▹ Your order will not be shipped until payment is successfully completed
▹ You may be asked to use an alternative payment method

Disputes & Chargebacks

Resolving Issues

If you experience an issue with your order, such as a billing error, incorrect item, or missing delivery, please contact us directly at help@nuwellus.com We aim to resolve all issues promptly and fairly.

Chargebacks

▹ All chargebacks are reviewed thoroughly
▹ If a chargeback is found to be unfounded or fraudulent, the customer may be held responsible for the full order amount, including any administrative or processing fees incurred

Contact Information

For any questions regarding refunds, returns, or exchanges, please contact us:

▹ Email: help@nuwellus.com
▹ Phone: +44 808 160 9559
▹ Address: 225 Green Street, London, E7 8LL, United Kingdom

 Support Hours (GMT – London):

▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday and Sunday: 10:00am – 2:00pm

We aim to respond to all enquiries within 24 hours.

For more support, please visit our Contact Us page.