Privacy policy
At Nuwellus, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from nuwellus.com
Personal Information We Collect
Device Information
When you browse our website, we automatically collect certain information about your device, including:
▹ Browser type, IP address, and time zone
▹ Cookies installed on your device
▹ Pages or products you view
▹ Referral sources, such as websites or search terms
▹ Interactions with our website
The technologies used to collect this information include:
▹ Cookies: Small data files placed on your device, often containing a unique identifier
▹ Log Files: Track actions occurring on the site, including IP address, browser type, internet service provider, referring and exit pages, and timestamps
▹ Web Beacons, Tags, and Pixels: Electronic files used to analyse browsing behaviour and site usage
Order Information
When you make or attempt to make a purchase through our website, we collect certain information, including:
▹ Full name
▹ Billing address
▹ Shipping address
▹ Payment details (processed securely by third-party providers)
▹ Email address
▹ Phone number
This information is collectively referred to as Personal Information.
How We Use Your Information
We use Order Information to:
▹ Process and fulfil orders, including payments, shipping, and order confirmations
▹ Communicate with you regarding your order
▹ Screen orders for potential fraud or risk
▹ Provide marketing or promotional communications where you have opted in
We use Device Information to:
▹ Detect and prevent fraud and security issues
▹ Improve and optimise our website
▹ Analyse how customers browse and interact with our site to enhance the user experience
Sharing Your Information
We share your Personal Information only with trusted third parties who help us operate our business, including:
▹ Payment processors (such as Stripe and PayPal)
▹ Shipping and delivery providers (such as Royal Mail, DPD, and Evri)
▹ Analytics providers (such as Google Analytics)
We may also disclose your information to comply with applicable laws and regulations, respond to lawful requests, or protect our legal rights.
Behavioural Advertising
We may use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you. This may include advertising through:
▹ Google Ads Settings
▹ Facebook Ads Settings
▹ Bing Ads Settings
You can manage your advertising preferences through these platforms or via Your Online Choices (UK).Do Not Track
Please note that we do not change our data collection and usage practices when we detect a “Do Not Track” signal from your browser.
Your Rights (UK Residents)
If you are a resident of the United Kingdom, under the UK GDPR and the Data Protection Act 2018, you have the right to:
▹ Access the personal information we hold about you
▹ Request correction of inaccurate or incomplete data
▹ Request deletion of your personal data, where legally applicable
▹ Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at help@nuwellus.com
Some information may be processed outside the UK, such as by payment processors. In such cases, appropriate safeguards are in place to protect your data.
Data Retention
We retain Order Information only for as long as necessary to fulfil your order and comply with legal, tax, and accounting requirements.
You may request deletion of your data where legally permitted.
Minors
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
Policy Updates
We may update this Privacy Policy from time to time to reflect:
▹ Changes in UK data protection laws
▹ Updates to our services or technology
▹ Adjustments to our business practices
Any changes will be posted on this page.
Contact Information
For any questions regarding refunds, returns, or exchanges, please contact us:
▹ Email: help@nuwellus.com
▹ Phone: +44 808 160 9559
▹ Address: 225 Green Street, London, E7 8LL, United Kingdom
Support Hours (GMT – London):
▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday and Sunday: 10:00am – 2:00pm
We aim to respond to all enquiries within 24 hours.
For more support, please visit our Contact Us page.